PONOS Support

Support

[Privacy Policy]


We, PONOS Corporation ("PONOS"), use our customers' (your) personal information we collected from you (i.e. serial number and nickname) in order to show the game score ranking on our website. We use your email address obtained from your email inquiry only to respond to that inquiry by returning the email. If PONOS needs to use your personal information other than the purposes said above, we will notify you of such need and obtain your consent prior to the use.

We take appropriate measures to protect your personal information under a strict control so as to safeguard your personal information against, including but not limited to, unauthorized access, loss, destruction, alteration and leak of the information.
If we need to disclose your personal information to our allied companies cooperating in the business, we will conclude a confidentiality agreement with such companies and ensure that they strictly manage the disclosed information so that your personal information will not be used for any purpose other than those we have notified to you publicly or individually.
To protect your security and personal information while on our website, please do not post other person's or your own personal information data on the website. 

We shall not disclose or provide your personal information we collected from you to any third party except for the purpose we notified to you individually or publicly, or unless we are required by the judicial or governmental agencies to do so pursuant to the applicable laws.

If you wish to disclose, revise or delete your personal information we received from you and contact us to request so, we will respond to your request properly and promptly after we verify your identity.

Please contact us at the following e-mail address, if you agree to the above purpose of use of personal information.

- Any inquiries which are not related to this site would not be answered.
- Do not change the subject line.

■FAQ
[The application shuts down while running.]
Try the following procedure(s) when the application shuts down while running:

○Turn off the power of iPhone and restart it.
○Delete the application which you cannot play and reinstall it.
※You can re-download the application for free if you use the same account as when you purchased it before.
※Please note that all the saved data will be deleted.

These procedures might be helpful to restore the application.

[The music and SE does not sound]
-Finish the application in multitasking and restart the application.
(Only devices which support multitasking)
*Double-click the Home button and it displays apps currently working background. Then press and hold any icon and you can finish the application.Please save the current data before finishing the multitasking.
This solution could help the sound get recovered.

PONOS Corporation iPhone/iPod touch Support

　iphone_support@ponos.co.jp

【About mail settings.】
When you contact user support by email, make sure that the support email address is whitelisted. If you don't get a reply, please note that each mobile phone operator has settings to redirect mail from PC's or certain domains to the spam folder. Make sure in your mail settings that mail from the domain ponos.co.jp is not rejected and add the domain to the whitelist if needed.

Domain「ponos.co.jp」

* When you contact us regarding any bugs or problems in an application, please provide us with details, including the name of the application, the stage where the bugs or problems occurred, and the problem.

* iPhone and iPod are trademarks or registered trademarks of Apple Inc.